Terms & Conditions – The Woodpecker

By using our services, you agree to the following terms and conditions.

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Services

The Woodpecker provides furniture refinishing, cabinet refinishing, restoration, repair, custom woodwork, and design consultation services, including white-glove pickup and delivery.

Design consultation may include guidance on color selection, finishes, materials, and overall project direction. Final results may vary based on material conditions, lighting, and application.

Each project is unique. Outcomes depend on the condition, materials, age, and prior treatments of the piece.

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Service Providers

The Woodpecker operates as a managed service provider and may utilize a network of trusted and vetted partners, including refinishers, craftsmen, and logistics providers, to complete projects.

All work is coordinated, managed, and quality-controlled by The Woodpecker to ensure consistency with our standards.

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Estimates & Scope of Work

All estimates are based on the information available at the time of inspection.

Additional work may be required once the project is in process (e.g., hidden damage, structural issues, veneer failure, or prior repairs). Any changes will be communicated and approved before proceeding.

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Design Consultation

Design consultation services are advisory in nature. While we provide professional recommendations, final decisions are made by the client.

Variations in color, finish, and appearance may occur due to lighting conditions, materials, and application processes. These variations are not considered defects.

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Finishes & Color Matching

We strive to achieve the desired color and finish; however:

• Exact color matching cannot be guaranteed

• Natural wood variation affects final appearance

• Samples, lighting, and surrounding elements may impact perception

Approval of samples or direction confirms acceptance of these variables.

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Cabinet Refinishing

Cabinet refinishing is performed on existing structures. Results depend on:

• Material condition

• Previous coatings or finishes

• Environmental factors

Certain components, such as interiors or specific materials, may not be suitable for refinishing.

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Custom Woodwork

Custom projects are built based on agreed specifications and design direction.

Minor variations in grain, color, and finish are natural and not considered defects.

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Timeline

Estimated timelines are provided but are not guaranteed.

Delays may occur due to project complexity, material availability, environmental conditions, or scheduling.

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Payments

A deposit is required to begin work. The remaining balance is due upon completion and prior to delivery.

Invoices are issued electronically. Late payments may delay delivery.

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Pickup & Delivery

We provide white-glove pickup and delivery services.

Customers are responsible for ensuring items are accessible at the scheduled time. Delivery windows are estimates and may vary due to logistics and routing.

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Storage

Completed projects must be scheduled for delivery within a reasonable timeframe. Storage fees may apply if items are not picked up or scheduled within the agreed window.

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Liability

We take great care in handling all items. However:

• We are not responsible for pre-existing damage

• Structural weaknesses or prior repairs may affect outcomes

• Restoration may reveal hidden issues

The Woodpecker is not liable for natural material movement, aging, or unforeseen reactions during refinishing.

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Changes & Cancellations

Changes to the project scope may affect pricing and timelines.

Deposits may be non-refundable once work has begun.

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SMS Communications

By providing your phone number, you agree to receive SMS notifications related to your project, including scheduling, logistics coordination, updates, and billing.

Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for assistance.

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Contact

If you have any questions regarding these Terms & Conditions, please contact:

The Woodpecker
team@thewoodpeckertampa.com